About Candidate
Experienced ICT Technician with over 3 years of expertise in managing and maintaining computer systems, networks, and related technologies. Adept at providing technical support, troubleshooting hardware and software issues, and ensuring optimal performance of ICT infrastructure. Proven track record in deploying and configuring network equipment, managing servers, and implementing cybersecurity measures. Skilled in project management, team collaboration, and delivering exceptional customer service. Committed to staying updated with the latest technological advancements and industry best practices to enhance organizational efficiency and security.
Education
Kenya Technical Trainers College
Information Communication Technology
2017-2021
Moringa School
Certificate in Software Development
2022
Work & Experience
ICT Support Technician
Melchizedek Hospital
2023 - Present
Conducted regular maintenance and troubleshooting of hardware and software systems, enhancing overall efficiency.
Assisted in the planning and execution of IT infrastructure projects, including network upgrades and system migrations.
Delivered training sessions to end-users on new technologies and software applications, improving user competency.
Developed comprehensive documentation for IT procedures and systems, ensuring consistency and reliability.
IT Support intern
Mambo Softwares
March 2021 - August 2021
Supported end-users in troubleshooting software and hardware issues, achieving a 95% resolution rate. Assisted in the deployment and maintenance of development tools, environments, and version control systems. Developed and updated IT documentation, including knowledge base articles and user guides.
IT Technician Attache
Entrench Technologies
September 2019 - November 2019
Diagnosed and repaired a variety of laptop hardware issues, including motherboard, RAM, and hard drive failures. Installed and configured operating systems (Windows, macOS, Linux) and software applications. Performed system upgrades, including memory and storage enhancements, to improve laptop performance. Conducted data backup and recovery operations, ensuring data integrity and minimizing data loss for clients. Provided exceptional customer service by explaining technical issues and solutions in a clear and concise manner. Maintained detailed records of repairs and services performed, contributing to workshop documentation and inventory management.
