About Candidate
Resourceful and adaptable professional with over 3 years of experience supporting operations, customer service, and technical processes in fast-paced environments. Recognized for strong communication skills, a proactive mindset, and the ability to manage multiple tasks efficiently. Skilled in working with diverse teams, handling client needs with professionalism, and delivering solutions that drive results. Passionate about continuous learning and growth, with a track record of reliability, teamwork, and a commitment to excellence.
Education
KCA University
Information Technology
2021-2023
Jan 2021 – Nov 2023
Focused on IT support, networking, system administration, and programming. Gained hands-on experience with troubleshooting hardware/software issues, managing networks, and implementing security protocols. Completed coursework in database management, computer systems, and software development.
Work & Experience
Customer Success Specialist
Hanmak Technologies LTD
01/2024 - 07/2024
Delivered exceptional client support through calls, emails, and WhatsApp, handling inquiries and resolving service issues effectively.
Worked cross-functionally with finance, marketing, and development teams to ensure quick and accurate solutions for clients.
Maintained accurate customer records using a tailored CRM system and documented support interactions to improve service delivery.
Trained clients on software usage and guided them through setup, billing, and troubleshooting processes.
Contributed to team performance goals, resolving over 90 client issues monthly and participating in collaborative problem-solving efforts.
Administrative & IT support assistant
Canon Medical Hospital
02/2023 - 01/2024
Provided front office support, managed patient billing, and handled administrative tasks, including procurement coordination.
Delivered daily and monthly reports to management, aiding decision-making and compliance with Ministry of Health requirements.
Maintained hospital IT systems by troubleshooting hardware, software, and network issues to ensure smooth daily operations.
Supported data entry and reporting tasks, trained staff on system usage, and created user-friendly guides for various departments.
Implemented a custom ticketing system for internal support, reducing downtime and improving service response rates.
Promoted new hospital services via direct interaction and social media to increase patient engagement.
