About Candidate
Logical, solution focused IT professional with 4+ years of remarkable experience in providing comprehensive support to clients and companies. Adept at leveraging superior analytical thinking skills to prioritize tasks, identify technical issues, and provide timely resolutions. Possess incomparable communication abilities to convey innovative ideas to diverse audiences of varying technical expertise.
Education
: Defense Forces Technical College
Information Technology for Defense Systems
2019-2022
• Specify system requirements and design solutions.
• Fully support, configure, maintain and upgrade networks and in-house servers.
• Install and integrate new server hardware and applications.
• Support and administer third-party application. Keep an eye out for needed updates.
• Ensure network security and connectivity.
Work & Experience
IT Support Specialist Ministry of Defense
Kenya Air Force
2018 - Till date
• Ensure network security and connectivity.
• Monitor network performance (availability, utilization, throughput and latency) and test for weaknesses.
• Set up user accounts, permissions and passwords.
• Resolve problems reported by end user.
• Research and make recommendations on server system administration.
• Hardware diagnosing and maintenance
