Delivered comprehensive technical support for end-users, resolving hardware, software, and network issues across Windows, Linux, and macOS environments.
Managed user accounts and permissions through Active Directory, ensuring secure access to organizational resources.
Diagnosed and resolved network connectivity issues, including LAN/WAN and VPN configurations, minimizing downtime.
Monitored, prioritized, and resolved IT support tickets using [Ticketing System, e.g., ServiceNow/Jira], adhering to ITIL standards.
Conducted software installations, upgrades, and patches to maintain system performance and security compliance.
Provided training and guidance to users on enterprise tools like Microsoft Office Suite and custom applications.