MARY AKINYI WERE
- Tour Consultant
- Nairobi
- Member Since Sep 12, 2024
About Candidate
An experienced and passionate Tour Consultant with a strong background in designing and organizing custom travel experiences. Skilled in understanding client needs and preferences to create unique, memorable itineraries that cater to a wide range of interests, from cultural and adventure tours to luxury and family-friendly vacations. Adept at handling all aspects of travel planning, including flights, accommodations, guided tours, and local experiences. Committed to delivering exceptional customer service and ensuring client satisfaction through personalized attention and detailed planning.Education
KENYA WILDLIFE SERVICE TRAINING INSTITUTE
Diploma in tourism and hospitality management
2019
Diploma in tourism and hospitality management
TORORO TOWN COLLEGE
Uganda National Examination Board (UNEB)
2015
ADVANCED LEVEL
DABANI GIRLS SECONDARY SCHOOL
Uganda National Examination Board (UNEB)
2013
Uganda National Examination Board (UNEB)
Work & Experience
Tour Consultant
SAFARI ZEST TOURS
2024 - TO DATE
1.Understand client needs, preferences, and budgets to recommend suitable travel packages.
2.Provide detailed information about destinations, itineraries, accommodations, and other services.
3.Handle inquiries and convert them into sales by offering tailored travel solutions.
4.Provide quotes, negotiate prices, and finalize bookings with clients.
5. Tour Planning and Coordination:
6.Develop and customize travel itineraries, including transportation, accommodations, activities, and excursions.
7.Coordinate with travel suppliers such as airlines, hotels, tour operators, and transportation providers.
2.Provide detailed information about destinations, itineraries, accommodations, and other services.
3.Handle inquiries and convert them into sales by offering tailored travel solutions.
4.Provide quotes, negotiate prices, and finalize bookings with clients.
5. Tour Planning and Coordination:
6.Develop and customize travel itineraries, including transportation, accommodations, activities, and excursions.
7.Coordinate with travel suppliers such as airlines, hotels, tour operators, and transportation providers.
Customer care agent
KUTUMA LIMITED
2022 - 2024
1.Answer incoming calls, emails, live chats, or social media messages from customers.
2.Provide accurate and detailed information about products, services, or policies.
3.Assist customers with orders, returns, cancellations, and refunds.
4.Work closely with other departments, such as sales, technical support, and billing, to resolve customer issues.
5.Communicate customer feedback and potential product or service improvements to relevant teams.
2.Provide accurate and detailed information about products, services, or policies.
3.Assist customers with orders, returns, cancellations, and refunds.
4.Work closely with other departments, such as sales, technical support, and billing, to resolve customer issues.
5.Communicate customer feedback and potential product or service improvements to relevant teams.